FAQs
Shipping
How can I check my order status?
Once your order is placed, you’ll receive a confirmation email with tracking details. After it ships, we’ll send another email with a tracking link. Make sure your email address is accurate to ensure you receive notifications, or check your "order history" section in your account on our website.
Do you offer same-day shipping?
Orders are generally shipped within two business days.
Where do you ship to?
We currently ship most products within the United States, though some items may ship from our factory in China if local stock is unavailable. For international orders, items will be shipped from our Chinese location.
What does "Returned to Origin" (RTO) mean?
An order may be marked as RTO in situations like:
- Multiple unsuccessful delivery attempts due to an incorrect address or no one present to receive the order
- Issues with finding the address, often due to missing or incorrect details
- Refusal to accept the order at the delivery address
If this occurs, our support team will try to contact you via your registered phone number. If we cannot reach you, the package will be returned to us.
When can I expect my order to ship?
Delivery times vary based on location and item. Orders typically process within 48 hours or two business days.
Payment
Which payment methods are accepted?
We accept Paypal, Visa, Mastercard, American Express, Discover, and Diners Club. You can select your preferred option during checkout.
Is it secure to use my credit/debit card on your site?
All card payments are processed by PCI-compliant, third-party services, using industry-standard encryption to keep your data secure.
In what currency will I be billed?
We currently charge in USD. If your card uses a different currency, you will be billed in USD, and your bank may apply its own currency conversion rate. Please contact your bank for specific details.
Are there any hidden fees?
The total price displayed at checkout is final—no additional or hidden costs apply.
Order
Can I modify my order?
Orders can only be changed before shipping. Contact our support team through the "contact us" form to request changes.
How do I cancel my order?
If you’d like to cancel, please email us at emirtrendy@outlook.com before the order has shipped.
Can I add or remove items after placing an order?
After an order is submitted, it cannot be modified online. Please contact support through the "contact us" form for adjustments.
How do I track my order?
You’ll receive an email and text with shipment details after it ships. Click the link in the email to track your package.
Can I update the delivery address after placing an order?
If your order hasn’t shipped yet, we can update the delivery address. Contact us through the "contact us" form to make this change.
Returns & Exchanges
Do you accept returns?
Yes, returns are accepted if the following conditions are met:
- The item was purchased from our online store
- It is unused and in its original packaging with all tags attached
- The return is requested within 15 days of delivery
(Freight costs are covered by the customer unless the product has a quality issue.)
To initiate a return, please use the "contact us" form or log into your account to submit a return request. Our support team will assist you.
Can I exchange an item?
Exchanges are available under the same conditions as returns:
- The item was purchased from our online store
- It is unused and in original packaging with tags
- The exchange is requested within 15 days of delivery
To request an exchange, submit your details through the "contact us" form, and a support team member will respond shortly.
How do I return an item?
We offer exchanges per our policy. Please review our shipping and returns/exchange policy before placing your order.
Are returns free?
If a return is not due to a product quality issue, customers are responsible for return shipping costs. If there’s an error with the product (e.g., wrong item sent or defect), we will cover the return costs. For more information, please refer to our return policy or contact our support team through email or the "contact us" form.