Refund Policy
Return Policy
Return Window
We offer a 15-day return policy. You have 15 days from the date of receiving your item to request a return.
Return Eligibility
To qualify for a return, your item must be in its original condition: unworn, unused, with tags, and in its original packaging. Proof of purchase (receipt) is required.
Return Process
- To initiate a return, contact us at emirtrendy.com.
- If approved, we will provide you with the return address and instructions for sending your package.
- Please note that items returned without an approved request will not be accepted. Customers are responsible for return shipping costs unless there is a quality issue with the product.
For questions about returns, reach out to us at emirtrendy.com.
Damages and Issues
Inspect your order upon arrival and notify us immediately if you receive an incorrect, defective, or damaged item. We’ll work quickly to resolve the issue.
Exceptions and Non-Returnable Items
Certain items are non-returnable:
- Products without factory defects or transport-related damage
- Items damaged through use or artificial means
- Products already put into use
- Sale items and gift cards
For special circumstances, please contact our support team.
Exchanges
For exchanges, return the original item and place a new order for the desired item once your return is accepted.
Refunds
After we receive and inspect your returned item, we’ll notify you of the approval status. If approved, the refund will be processed to your original payment method. Please note that processing times for refunds may vary by your bank or credit card provider.
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